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Allied Universal Research Analyst-Global Security Operation Center in Alexandria, Virginia

At Allied Universal® , we continue to build an inclusive, Be Phenomenal® , culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. We are North America’s leading security services provider with over 265,000 phenomenal employees protecting over 50,000 client sites. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal today!

Now Hiring Full Time $28/Hour

Research Analyst

Allied Universal is looking to hire a Research Analyst for a Global Security Operations Center (GSOC). The Research Analyst is responsible for building institutional knowledge in incident response and customer service. Working in the GSOC Knowledge Management center, the Research Analyst will conduct After-Action Reviews (AAR), collect and analyze performance data, and lead research projects to help the GSOC comply with contractual standards and continuously improve its products and services.

The Research Analyst will support Amazon Corporate Security's GSOC. This is an Entry Level, full-time position located in Arlington, VA.

Essential Job Functions

  • Review access control alarm data to determine the root cause of alarm response errors.

  • Review written reports and phone calls for quality.

  • Conduct and facilitate interviews, focus groups, and group discussions to improve incident response and customer service.

  • Write AAR reports that deconstruct events and identify learning opportunities.

  • Research and analyze industry standards and trends.

  • Conduct audits on processes, products, and services.

Basic Qualifications

  • Bachelor’s degree in social science, ethnic/cultural studies, communications, education, or a related field.

  • Familiar with physical security, emergency management, and/or customer service concepts and ideas.

  • Comfortable leading group discussions and one-on-one interviews.

  • Proficient in MS Office Suite.

Preferred Qualifications

  • Master’s Degree in social science, ethnic/cultural studies, communications, education, or a related field.

  • Experience (including internships) in mixed-method research, performance measurements, or process improvement.

  • Excellent verbal and written communication skills.

  • Working knowledge of basic statistics such as measures of central tendency and sampling.

  • Experience working with MS Excel, Tableau, or other data visualization programs.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 265,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*CB-MA

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 265,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*CB-MA

Job ID: 2021-515462

Location: United States-Virginia-Alexandria

Job Category: Information Technology

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