Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is currently seeking a Client Portfolio Manager to lead the security division at the Atlanta Airport. The primary role of the Client Portfolio Manager/Aviation Division is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Candidates must have experience in a management position in security to be considered for this role.

Experience within the airport/aviation industry and familiarity aviation laws is required for this role.

RESPONSIBILITIES:

Caring Leadership and Client Intimacy:

• Lead and mentor a team of officers, supervisors, admin staff and managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development

• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction

Operational Oversight and Safety:

• Deliver high-quality service to our client by strategically overseeing the entire Airport Operations Security Team, while maintaining industry standards, company policies, and regulatory requirements

• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity

• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses

• Collaborate with sales to drive organic business growth within existing client operations

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:

• Master's degree in Security Administration, Public Administration, Aviation Management , Criminal Justice, business or a related field with five (5) years of management experience in the security industry/military/a law enforcement agency

• Bachelor’s degree in Security Administration, Public Administration, Aviation Management , Criminal Justice, business or a related field with more than five (5) years of management experience in the security industry/military/a law enforcement agency

• High School diploma with five (10) years of management experience in the security industry/military/a law enforcement agency

• Must possess a valid state of Georgia issued driver's license with a clean record of one year and complete the Airport provided education training program

• Must be able to obtain an American Airport Executives (AAAE) Airport Certified Employee (ACE) designation for Security within one year of contract start date and AAAE Certified Member (CM) designation within two (2) years

• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen

• Minimum of two (2) years of experience in successfully building and developing teams

• Minimum of (2) years of experience working as a manager for accounts in aviation/airports

• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results

• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction

• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business

• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience within an Airport or Aviation Division of a Military Base

• Experience managing a dispersed workforce in a multi-location operation

Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

• Eight paid holidays annually, five sick days, and four personal days

• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-EC1

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1304164

Location: United States-Georgia-Atlanta

Job Category: Management