Allied Universal

Job Information

Allied Universal Security Analyst Officer Pharm Corp in Cambridge, Massachusetts

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Allied Universal is currently seeking a Full Time Security GSOC Analyst to help assist in overseeing daily operations for a Corporate Building in Lexington, MA

Full Time Opening Fri-Tue Overnight Shifts / 2 or More Years of Security Experience

FREE Parking

The SOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). The SOC Security Analyst is responsible for delivering operations within the GPS control room across all client sites in the respective region. They will work with the client’s leadership to ensure operational best practice to ensure the physical safety and security of our people, buildings, and assets.

COVID-19 vaccination is required for this position - the Company will provide accommodations as required by law for disability and religious-based reasons.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

  • Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required

  • Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information

  • Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.

  • Coordinate direct action and responses to incidents and alarm activation

  • Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required

  • Demonstrate exceptional communication skills and adopt the appropriate approach when dealing with others who may be anxious or distressed

  • Taking telephone enquiries; maintain accurate logs of events

  • Actively monitor and respond to critical systems alarms such as physical security systems alarms, fire panels, etc.

  • Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs

  • Serve as an initial point of contact in emergency situations which may affect the health and safety of employees

  • Communicate effectively and appropriately with internal and external responders during critical incidents

  • Foster cross organizational relationships to encourage risk information sharing across the business

  • Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations

  • Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed

All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Must have a high school diploma or equivalent

  • Must possess, or have the ability to obtain, any State-required training or other qualifications for licensing

  • Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment

  • Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports

  • Work experience must demonstrate each of the following:

  • high proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy

  • Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN

  • Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure

  • The ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient and timely manner with minimal supervision where appropriate

  • Evidence of continuous professional development (CPD)

  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

  • Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.

  • Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.

  • Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.

  • Professional, articulate and able to use good independent judgment and discretion.

  • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

  • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.

  • The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.

  • The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.

  • The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the shift.

  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.

  • Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.

  • Must be able to clearly speak, read and write English.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job ID: 2022-689667-6

Location: United States-Massachusetts-Cambridge

Job Category: Security Officer

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