Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire a Site Manager. The Site Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

$70,000 - $77,000 / Year

Client-specific Requirements:

• Minimum of 3 years of supervisory/management experience in the military, law enforcement or equivalent security service related field

• Must possess one or more of the following:

• Two (2) years of prior experience on active duty with a favorable discharge (DD214) from any branch of the military or Coast Guard

• Two (2) years of experience as a member of the National Guard or Military Reserves

• Two (2) years of full-time experience as a Police Officer, Probation Officer or Corrections Officer

• Three (3) years of full-time work experience as a security officer

• Associate’s degree in Criminal Justice

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification

• Degree in Business Administration or a related field

• Command experience within the Military or Government

• Experience with access control systems and processes

• Experience developing and implementing process for security and safety solutions as well as training and employee improvement programs

• Prior experience managing in a SOC environment

Priority

Specific Task or Responsibility

1

Primary liaison between AUS and client senior management

2

General Operations management; review post orders and make recommendations to corporate security when updates should be considered; review daily log reports and provides pass downs as required; responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all company policies and procedures.

3

General Human Resources management; participate in selection and placement, conduct performance reviews, manage attendance, and conflict resolution; scheduling and training; as required.

4

Oversight of Badging Coordination and Service Coordination as well as 24/7 Operations Center Analysts. Manage and engage them to perform at optimum levels at all times.

5

Manager is expected to understand, manage and be able to perform the functions of all personnel that they oversee, and support as needed.

6

Build, improve and maintain effective relationships with both client and employees. Ensure the Client Site is provided with high quality security services.

7

Provide support to the Corporate Security team across a variety of other initiatives as needed.

RESPONSIBILITIES:

• Supervise the day to day security operations of an assigned client site

• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

• Ensure the client site is provided with high quality security services to protect people and property

• Build, improve and maintain effective relationships with both client and employees

• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

• Ensure all required reporting and contract compliance requirements are met

• Assure regular communication of issues or program with Client

• Handle any escalated security issues or emergency situations appropriately

• Other management responsibilities as determined by leadership

• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

• Meet all contractual scheduled hours with a minimum of unbilled overtime

• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

• Four year degree in Criminal Justice, Business Administration or related field

• Previous Contract Security, facilities management, military or law enforcement experience

• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

• Ability to develop and grow customer relationships

• Experience in hiring, developing, motivating and retaining quality staff

• Outstanding interpersonal and communications skills required

• Ability to work in a team-oriented management environment with the ability to work independently

• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

PREFERRED QUALIFICATIONS:

• Previous payroll, billing and scheduling experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

• Eight paid holidays annually, five sick days, and four personal day

• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1199186

Location: United States-North Carolina-Cary

Job Category: Account Manager, Management