Allied Universal

Job Information

Allied Universal Security Operations Center (SOC) Officer-2nd Shift in Charlotte, North Carolina

At Allied Universal® , we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Allied Universal has security jobs and are seeking to fill the position for a Security Operations Center Officer (SOC) . For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, sick pay (in states where required), employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

Schedule: 3pm-11pm, Monday-Friday

A Security Operations Center Officer is very important to the safety and security of our clients’ facilities. A Security Operations Center Officer allows us to accomplish our company’s core purpose, which is “to serve, secure and care for the people and businesses in our communities”. The SOC security officer will be a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness.

POSITION SUMMARY:

Under the general direction of the SOC Manager, serves as the Security Operations Center key Controller; actively engaged in six critical operational areas: Access Control, Fire & Life Safety Systems, HVAC & Environmental, Closed Circuit Television (CCTV), Security Personnel, and Incident Intake & Documentation. The Console Operator also serves as the primary contact and liaison for monitoring Corporate Facilities and Retail Centers; responsible for analyzing incidents and providing immediate response to appropriate mitigation procedures while maintaining Business Continuity. The Console Operator directs Security Officers and Support Staff; providing critical information needed to respond to incidents, and bring closure in conjunction to pre-established policies, procedures, standards and guidelines. Position requirements are provided below:

SOC Operations

  • Manage the end to end process for granting physical access to client facilities and restricted areas. Includes: interfacing with client associates via phone and email, granting and removing access within the client access control database, and troubleshooting access problems presented by the customer

  • Proactively monitor physical access and video surveillance alarms within the respective systems, and be able to execute appropriate response standards in accordance with approved operating procedures

  • Monitor and report after hours facilities power outages to the client

  • Monitor and respond to facilities 911 and duress alerts in accordance with client procedures

  • Train local client associates and receptionists on utilization of Duress panic buttons, and response.

  • Support internal investigations when requested by producing supporting access, and video evidence.

  • Creation and distribution of incident reports

SOC Threat Monitoring

  • Monitor Global incident alert tools, media, and additional platforms for events that impact or have the potential to impact Client facilities, operations, or associates.

  • Monitor phone and email communications from client associates reporting suspicious activities

  • Create, disseminate, and archive all “Do Not Admit” DNA / “Be on the look-out” BOLO approved by client corporate security department

QUALIFICATIONS/REQUIREMENTS:

  • Be at least 21 years of age with education/work experience equivalent to BA/BS

  • Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

  • Valid guard card/license, as required in the state for which you are applying.

  • As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

  • For Driving Positions must be 21 years of age, Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.

  • Monitors closed circuit television systems and alarms

  • Monitors and operates facility computers systems regularly, as assigned

  • Display exceptional customer service and communication skills

  • Have intermediate computer skills to operate innovative, wireless technology at client specific sites

  • Ability to handle crisis situations at the client site, calmly and efficiently

  • Answer phones and greets guests and employees

  • Handle security issues or emergency situations appropriately. Contact Emergency Services, such as EMT, Fire Dept., etc.

  • Participates in industry specific security/safety training programs to offer our clients the best trained officers at their sites

  • Able to:

  • Work in various environments such as cold weather, rain/snow or heat

  • Occasionally lift or carry up to 40 pounds

  • Climb stairs, ramps, or ladders occasionally during shift

  • Stand or walk on various surfaces for long periods of time

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job ID: 2021-535175

Location: United States-North Carolina-Charlotte

Job Category: Security Officer

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