Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal Services is currently searching for a Security Site Supervisor .

Position Overview

We are seeking a dedicated and experienced Security Site Supervisor to oversee operations at a Museum Downtown Chicago . This role requires managing a team, ensuring compliance with safety protocols, and delivering exceptional service to clients. The ideal candidate will have extensive security experience, excellent leadership skills, and the ability to adapt to a dynamic environment. Supervisors must also be able to stand for long periods and ensure consistent performance across shifts.

Job Details

• Salary: $45,000 - $49,000 / year

• Employment Type: Full-Time

• Shifts Available: Afternoon, Evening, Morning

• Workdays Available: Friday, Monday, Saturday–Sunday, Thursday, Wednesday

Qualifications

• Required:

• Minimum of 5 years of security experience.

• Must be 21 years of age or older.

• Ability to stand for long periods.

• Must be available to travel to museum locations.

• Comfortable using a computer or tablet.

• 3–5 years of customer service experience.

• Proven ability to lead and manage security operations.

• Strong attention to detail and adherence to operational standards.

Responsibilities

• Oversee daily security operations and ensure compliance with company policies.

• Manage and support security personnel, providing guidance and training as needed.

• Respond promptly to incidents, emergencies, and client inquiries.

• Maintain accurate records of activities, incidents, and personnel performance.

• Ensure all equipment and systems, including computers and tablets, are used effectively.

• Deliver exceptional customer service to clients, visitors, and employees.

The Security Site Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Security Site Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Qualifications/Requirements:

• High school diploma or equivalent required

• At least 21 years of age

• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines

• Must be able to frequently prepare written reports and logs in neat, legible handwriting;

• Must be able to read and understand all operating procedures and instructions

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check

• Intermediate computer skills to utilize innovative, wireless technology at client specific sites

• Ability to handle both common and crisis situations at the client site, calmly and efficiently

• Display exceptional customer service and communication skills

• Ability to handle crisis situations at the client site, calmly and efficiently

• Enforce Contract Standards

• Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures

• Prepared to participate in unemployment hearings

• Capably utilizes scheduling and billing software, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management

• Enforces Allied Universal’s policies as outlined in the handbooks and executive memos

• Able to:

• Work in various environments such as cold weather, rain/snow or heat

• Occasionally lift or carry up to 40 pounds

• Climb stairs, ramps, or ladders occasionally during shift

• Stand or walk on various surfaces for long periods of time

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2025-1328276

Location: United States-Illinois-Chicago

Job Category: Security Supervisor