Allied Universal

Job Information

Allied Universal Telecom Dispatcher in Chicago, Illinois

Adesta, an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced, dynamic, and diverse environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.

Adesta, an Allied Universal® Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exist. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.

RESPONSIBILITIES:

  • Receive, accurately screen, and dispatch one-call tickets for multiple customers

  • Reads and interpret maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities

  • Provide clear and concise information to field personnel in emergency situations

  • Track and close out each location ticket; enter information into ticket management software

  • Prepare weekly reports to track ticket and locate volumes for billing purposes

  • Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner

QUALIFICATIONS:

  • High school diploma or equivalent

  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

  • Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations

  • Ability to work independently, and perform tasks of moderate to high complexity, which require knowledge of technical and business environments

  • Superb oral and written communication skills

  • Excellent follow-up and leadership skills

  • Strong analytical decision-making capabilities

  • Self-motivated with the ability to motivate and influence others

  • Must be able to manage multiple tasks while meeting strict deadlines

PREFERRED QUALIFICATIONS:

  • Prior dispatch experience

  • Prior work experience requiring excellent customer service skills and direct customer interaction

  • Prior utility locating or excavation experience

  • Utility construction experience

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2022-834957

Location: United States-Illinois-Chicago

Job Category: Security Technology Services

DirectEmployers