Allied Universal

Job Information

Allied Universal Monitoring and Alarms Accounts Administrator - Evening Shift in Grand Rapids, Michigan

When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a MaRC Accounts Administrator. The MaRC Accounts Administrator is responsible for providing support to Manager of Monitoring and Response Center (MaRC). The Accounts Administrator has an elevated level of interaction across the organization and must demonstrate the ability to work cross-functionally and with confidential information. The primary function of this role is to provide executive-level customer satisfaction. This a full time in office role.

Pay: $19.00 an hour

Schedule: Evening Shift (1:00 pm - 9:00 pm)

RESPONSIBILITIES:

  • Coordinate all services calls and emails from the clients regarding escalated situations involving the Allied Universal Monitoring and Response Center (MaRC)

  • Provide a comprehensive security assessment when deemed necessary to enhance or modify any security protocols or camera analytics

  • Interact with customers directly, ensuring security expectations are met daily/weekly

  • Camera analytics and protocol setup for video and intrusion accounts

  • Forensic retrieval of video and audio recording request sent to the AUS MaRC

  • Account data entry, client-focused, ensuring data is being entered and maintained accurately

  • Issue and manage service tickets and work orders

  • Implement problem-resolution with customers while coordinating and monitoring progress

  • Work closely with multiple departments such as service, data entry, and monitoring center

  • Provide off-site support and troubleshooting of CCTV security systems, as needed

  • Investigate and professionally resolve inquiries and complaints that require administrative level intervention

  • Assist with other special projects as requested by Manager and or Senior Supervisor

  • Assist with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities

  • Complete detailed Executive Investigative Summary Reports

  • Maintain strong working knowledge of current company policies and procedures, recommend improvements as needed

  • Compile and review daily/weekly reports to guarantee standards for quality and productivity are maintained

QUALIFICATIONS:

  • High school diploma or equivalent (e.g., GED)

  • A minimum of two (2) years of related experience previously serving in an administrative/support capacity

  • Fluent in English to an extremely high standard and possess effective communication skills, as liaison with clients and colleagues is a large focus within the job

  • Exceptional organizational skills, attention to detail and ability to multi-task in a fast-paced environment

  • Demonstrated ability to take initiative, successfully prioritizing multiple competing assignments and effectively manage deadlines

  • Exceptional organization skills; ability to keep executive on track with required information available

  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including mail merges, PowerPoint Outlook, and internet applications

  • Professional, articulate, and able to use good independent judgment and discretion

  • Proven ability to maintain correspondence, discussions, and materials in strictest confidence

  • Outstanding oral and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a collaborator

  • Ability to grow positive relationships with clients and colleagues at all organizational levels

  • Must have access to reliable transportation to get to work

PREFERRED QUALIFICATIONS:

  • Previous experience troubleshooting CCTV security systems

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance

  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

  • Eight paid holidays annually, five sick days, and four personal days

  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-IM1

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1166115

Location: United States-Michigan-Grand Rapids

Job Category: Administrative

DirectEmployers