Allied Universal

Job Information

Allied Universal Account Manager - DOD Clearance Site in Marietta, Georgia

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Prefer 15 years of security and managerial experience. Knowledge of weaponry, laws, directives, programs, policies, and procedures governing Security activities; integrated installation security planning; resource security; anti-terrorism and DoD FPCON actions; law enforcement and investigations; explosive/drug working dog function; armament and equipment; training; and visitor access control. Ability to assess, define and conduct training of subordinate personnel. Proven ability to lead, manage, and motivate personnel in large organizations and change management environments. Experience working under a collective bargaining agreement. Excellent oral and writing skills. Comfortable with presenting to large and diverse audiences. Proficient with MS Office suite.

Essential Functions

  • Leads, manages, and directs installation security activities

  • Serves on boards and planning groups involving security, force protection, police services, and antiterrorism

  • Monitors and directs programs to ensure cost effective mix of security personnel and equipment

  • Develops plans, policies, procedures, and detailed Post/Patrol instructions to implement security programs

  • Plans, organizes, and schedules security activities, such as random anti-terrorism measures

  • Provides oversight, guidance, and assistance to senior executives regarding the application of physical and industrial security programs

  • Supervises the training of security officers

  • Provides on-scene supervision for security officers

  • Inspects and evaluates security effectiveness

  • Analyzes reports and statistics.

Additional Responsibilities

  • Ensure all required reporting and contract compliance requirements are met

  • Assure regular communication of issues or program with Client

  • Handle any escalated security issues or emergency situations appropriately

  • Other management responsibilities as determined by leadership

  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

  • Meet all contractual scheduled hours with a minimum of unbilled overtime

  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Qualifications

  • Four year degree in Criminal Justice, Business Administration or related field

  • Previous Contract Security, facilities management, military or law enforcement experience

  • At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

  • Ability to develop and grow customer relationships

  • Experience in hiring, developing, motivating and retaining quality staff

  • Outstanding interpersonal and communications skills required

  • Ability to work in a team-oriented management environment with the ability to work independently

  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

  • Previous payroll, billing and scheduling experience preferred

  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude

  • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

  • Knowledge of and work experience in DoD installation or large industrial plant security operations, vulnerability analysis, mission assurance assessment process and mitigation development; police services (including law enforcement, traffic management, confrontation management, investigations, working dog utilization); programming and budgeting procedures; operational capabilities, limitations, security equipment capabilities; firearms training and maintenance; aircraft security operations and employment and operator maintenance of an assigned weapons

  • Must be a US Citizen or legally authorized to work in US as a permanent resident. This position is located at a facility that requires special access.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2023-964535

Location: United States-Georgia-Marietta

Job Category: Account Manager, Management

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