Allied Universal Security Integrations & Access Control Supervisor in Moline, Illinois
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Learn and maintain knowledge of the pertinent aspects of the Service Manager/SharePoint site used by Security Systems Integration for problem and task tracking. Drive for results from various contributors in getting resolutions. Tasks include:
Provide tier II support for security systems.
Troubleshoot minor systems related issues.
Provide testing support for local service providers.
Be able to work within access control application.
Create and/or assign problem issues in system.
Dispatch service providers to facility sites.
Create and maintain tasks in system.
Update problem tickets as needed.
Communicate to various parties regarding outstanding deliverables.
Verify resolution of problem issues.
Ensure customer is satisfied with resolution.
Learn and maintain knowledge of the systems used by Enterprise Security & Preparedness. Scope is global and includes ES&P core systems. Tasks include:
Coordinate with Security Integrations Management on naming convention standards for all account labels in system.
Manage IP Address and world time zone information.
Manage time zone (schedule) information from facility contact.
Manages system reporting for global security management.
Coordinates and schedules Holiday settings in Lenel for all client facilities.
Presents new account information to enterprise security operation center.
Create new facility access groups when requested by Security Integrations team.
Assist access control coordinator w/duties as needed.
Inventories of security hardware/software.
Provides documentation for procedures, processes and diagrams for ES&P SI systems.
Any other projects or assignments as assigned.
Coordinator must have the ability to make mature, rational, and reasonable decisions.
Must present a professional attitude and possess excellent verbal and written communication skills.
Computer skills necessary include: ability to learn new programs and systems, Microsoft Office Programs, SharePoint, and able to type proficiently.
Must be able to retain information and perform necessary job requirement skills as defined for your position.
Must be able to multi-task and handle stressful situations in a timely manner.
Must be able to read and follow written and verbal instructions.
Minimum of 2-3 years of supervisory experience required;
Minimum requirements for education are high school diploma or GED. Associate’s or Bachelor’s degree in business or related field is preferred;
Must have a strong working knowledge of Lenel/OnGuard as well as Milestone.
2-3 years’ security systems experience required;
High proficiency with the Microsoft Office Suite is mandatory;
Excellent communication skills, the ability to deal with difficult customers and active listening and interpersonal skills;
The ability to work and make solid decisions as well as take direction from superiors.
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Job ID: 2019-292644
Location: United States-Illinois-Moline
Job Category: Security Officer, Security Guard