Allied Universal Global Security Operations - Executive Protection Analyst in Palo Alto, California
Under direct supervision from the Global Operations Center Supervisor, Executive Protection Analysts are tasked with all-things executive residence and executive travel support. This comes in the form of all communications received and sent by the Global Operations Center (GOC), executive teams, and travel teams. The position will work closely with these groups as well as the Intel Analysts to provide quality service and knowledge.
Live Residence Alarm Monitoring and Investigation - Actively monitor executive residence alarms globally to identify and resolve security threats to executives in real time.
Residential Physical Access Control - Using the systems in place, EP Analysts resolve access control issues that would normally block executive activity, thus keeping their daily lives moving forward.
IP Camera Monitoring - Maintain situational awareness of each executive residence by monitoring residential cameras worldwide. EP Analysts are also able to conduct investigations for both service and security related matters.
Incident Reporting – EP Analysts are charged with sending notifications to key Palantir staff during incidents. Upon conclusion of an incident, they capture the related data via GOC Incident Reports and archive it for future reference/analyzing.
Daily Activity Reporting - By maintaining a Daily Activity Report (DAR), analysts will track service requests and actions taken throughout their shift. This offers measurable data to be analyzed as well as a glimpse into the day's occurrences.
Communications - The EP Analyst communicates with various internal and external teams via phone, email, Slack, and in-person interactions.
Executive Protection Support - When needed, the position is tasked with providing access for vendor deliveries or similar work. They may also be relied on to assist in coordinating the escorting of vendors at executive residences.
Executive Assistant Support - The EP Analyst will be the main point of contact for the EA's concerning all matters related to the executive residences.
JIRA Reporting and Routing - Create and track any needed JIRA tickets. These tickets pertain to security issues related to the executive residences.
Proactive Incident Prevention – The EP Analyst will work diligently with the internal Systems Team to identify weak points in the alarm system or physical security of the residence. The position will also assist in troubleshooting any issues.
Reactive Incident Mitigation - The position will be responsible for dispatching overseas assets to emergencies at residences or confirm alarms when necessary. EP Analysts will ensure that actions taken are accurate and will share a full report with the GOC.
Threat Estimate and Counter Measure Summaries (TECS) - With much of the preliminary work for travel being grounded in intelligence gathering, the analyst will provide TECS reports to the EP team, in conjunction with the EP advance reports. The EP team will conduct the “on the ground” assessments while the analysts provides the open source intelligence (OSINT) assessment.
Primary Competencies and Qualifications
Excellent verbal and written communications skills. Performs well under pressure and can manage stressful situations.
Works well independently; A proactive individual who is process-driven and detail-orientated. A good team player with the ability to work in a cross-cultural environment and fosters strong remote working relationships.
Willingness to work shift-/rotation-based schedules outside of normal business hours. Ability to work independently at times depending on shift.
Associates degree (preferably in one of the following or similar area - Intelligence, Criminal Justice, International Studies, Political Science, International Relations).
Three (3) years experience working in a GSOC as an operator or intelligence analysis utilizing CCTV and alarm monitoring systems. Familiar with different intelligence gathering tools looking for potential risks and threat assessments (academic or practical) preferred.
An Executive Protection Analyst:
is always reachable and ready to assist EP Agents and Key Executives with a service or security concern;
always strives to affect positive outcomes and never settles for a mediocre response;
knows where to find and how to follow every procedure and policy, as well as when to escalate a concern to management for additional guidance;
takes pride in caring for the business for which they serve, and treats every issue with a sense of urgency and the care that it deserves; and
cares as much about “service” as they do “security”.
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com or http://www.aus.com/offices at http://www.aus.com/offices. to contact your local office.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Job ID: 2019-275978
Location: United States-California-Palo Alto
Job Category: Security Officer, Security Guard