Allied Universal Patient Support Staff Dispatch Operator in Philadelphia, Pennsylvania
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!
Allied Universal® is hiring a Patient Support Staff Dispatch Operator . The Dispatch Center serves as central hub contact for scheduling, planning transportation requirements, emergency response and any other scheduling and service request coverage requirements. The Patient Support Staff Dispatch Operator is directly responsible for the customer support between our customers, local offices, and the Patient Support Staff. This position is responsible for proper response to activations as well as determining if all systems are operating correctly.
COVID-19 vaccination is required for this position - the Company will provide accommodations as required by law for disability and religious-based reasons.
Process calls received on all designated telephone lines; answering phones; operate IP based telephone system
Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures
Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication
Must possess a high school diploma or equivalent
Must possess one or more of the following:
A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related field
Associate’s degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Job ID: 2022-799392
Location: United States-Pennsylvania-Philadelphia
Job Category: Security Officer, Part Time Security