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Allied Universal Alarm Coordinator (MaRC) in Richardson, Texas

SUMMARY: This position is responsible for the monitoring and response center alarm program. Processing false alarms for billing purposes. Directly responsible for supporting field technicians within the organization conducting installs, testing hardware, adding / deleting devices, programming changes, system testing schedules, etc. Maintaining accurate records. Communicating directly with customers about alarm ordinance and billing processes. Reconciling alarm fees.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

  • Accesses remote alarm systems (Where applicable) and make program changes as needed.

  • Assist field technicians with the testing / programming of newly installed alarm systems.

  • Provides support to field technicians as needed for ongoing maintenance, system and device add / deletes.

  • Schedules / maintains ongoing system self-tests for the various locations.

  • Reports systems issues and schedules service as needed.

  • Responds to requests for information.

  • Provides technical information as authorized.

  • Provides assistance to the public within scope of authority.

  • Process false alarms for billing purposes.

  • Register locations submitting alarm registrations within a timely manner.

  • Effectively manage the false alarm billing program in accordance to the client’s alarm ordinance.

  • Responsible for maintaining accurate alarm contacts for registered premises.

  • Communicate directly with customers about the alarm ordinance and billing process.

  • Responsible for reconciling alarm fees.

  • Process false alarms for billing purposes and register locations submitting alarm registrations on a daily basis.

  • Ensure notices are distributed regarding alarm permit expirations on a monthly basis.

  • Update alarm contact changes as notified by alarmed premises in a timely manner.

  • Process locations with overdue alarm fees and mail appropriate notices, update the suspended police response log and communicate directly with the alarmed premise to resolve alarm fees.

  • Distributes alarm registration forms and alarm ordinance information to various recipients.

  • Responds to citizen concerns/questions regarding alarm ordinance issues.

  • Performs other duties as required.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or equivalent required.

  • 2+ years of related experience.

  • Ability to adapt to varied work requirements and be flexible

  • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screen, correspondence and reports.

  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and

  • The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones.

  • Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology including Smart Phones, Outlook and internet applications.

  • Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.

  • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

  • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screen, correspondence and reports. The employee must occasionally walk and reach with hands and arms. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities. The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties and responsibilities may be assigned, with or without notice.

*CB-Corp

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Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com at http://www.aus.com/ .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job ID: 2019-277737

Location: United States-Texas-Richardson

Job Category: Service Technician

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