Allied Universal

At Allied Universal® , we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Allied Universal® is looking to hire a Customer Service Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full-time in-office role.

Available Shifts:

• Evening Shift: 3pm-11pm

Starting pay: $16.50 per hour.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• High customer service acumen in a call center environment

• Can effectively communicate over the phone and email

• Basic level of monitoring customer’s cameras and alarm systems remotely

• Effectively respond to event-driven alarms in a timely matter via telephone and/or email communication based on the client’s specific protocol

• Conduct virtual escorts daily as deemed timely by the contract specifications

• Conduct virtual patrols of the assigned client’s property

• Complete hourly call-ins

• Handling camera maintenance checks

• Handle site incidents

• Complete incident reports

• Complete event reports

QUALIFICATIONS:

• High School Diploma or Equivalent. Minimum of two years (Concurrent) experience in law enforcement, security or the military

• Minimum of two years’ experience controlling cameras; one year being in a security industry and/or position

• Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis

• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times

• Proficient in all Microsoft Office applications

• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.

• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screen, correspondence and reports. The employee must occasionally walk, reach with hands and arms

• The employee may occasionally lift and/or move up to 15 pounds. The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

• The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones. Employees work inside of a Monitoring and Response Center that is relatively quiet with dim lighting

• Employees are required to sit for long periods of time, respond to event-driven alarms for their entire shift and control a mouse and keyboard and be alert at all times

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Allied Universal® is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.AUS.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.AUS.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2023-1026910

Location: United States-Texas-Richardson

Job Category: Security Officer