Allied Universal

Job Information

Allied Universal Global Security Operations Center Operator - Software Company in San Jose, California

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Location: San Jose, CA

Schedule: Full Time Grave Shift

  • Friday - Tuesday 10:00pm - 6:00am

Perks: Competitive Pay, Growth Opportunities, and Benefits Package

Allied Universal is looking to hire a Global Security Operations Center Operator. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Essential Job Functions:

  • Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

  • Assisting company employees in all concerns that pertain to safety and security

  • Monitoring travel safety and security of company’s employees

  • Conducting ongoing review of multiple systems and sources to detect potential risks

  • Notifying and coordinating corporate response by distribution of advisories and other communications

  • Compiling daily reports and incident reports

  • Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises

  • Provides back-up, support, and on-call function as needed

Additional Job Functions:

  • Perform other related duties and special projects as required

  • Gather and prepare reports on individual and team performance metrics

Minimum Qualifications and Requirements

  • High school diploma or equivalent required

  • At least 18 years of age

  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

  • Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security

  • Strong Customer Service skills

  • Excellent written and verbal communication skills

  • Ability to read, write, and speak clearly in English

  • Ability to multitask in a fast paced, at times stressed work environment

  • Strong team player

  • Comfortable with high-tech work environment, and constant learning of new tools and innovations

  • Flexibility to work all shifts, and willingness to assist the team with overtime when needed

  • Proficient in Microsoft Windows and Office Suite

Preferred Qualifications:

  • Prior experience in a security operations center, TOC, or similar is highly preferred

  • Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline

  • Experience with security systems, including alarm monitoring, electronic access control, and CCTV

  • Supervisory experience, ideally in a security role

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2022-799911

Location: United States-California-San Jose

Job Category: Security Officer

DirectEmployers