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Allied Universal Service Manager (Waterloo, Ontario, Canada) in Waterloo, Ontario

Service Manager (Waterloo, Ontario, Canada)

Service Manager (Waterloo, Ontario, Canada)

At Allied Universal, our vision is to be exceptional, to maintain exceptional people, to provide exceptional service, and to create exceptional results! Join a company that cares for and recognizes its people. This is a great opportunity to join Allied Universal; a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service. Allied Universal currently seeks a Service Manager in Waterloo, ON .

Position Overview

Manage and direct all operational, administrative and staff activities for the province of Ontario. This also includes leading the delivery of services through a team of managers: Single Site Account and/or Operations Manager(s), Support Staff as appropriate to size (recruiter, trainer, administrative assistant, support manager, etc.).

  • Deliver world class customer service to all clients and ensure that all direct and indirect reports do the same.

  • Oversee and manage operational, financial functions including payroll, billing, accounts receivable, scheduling, recruiting, training, etc. for the district.

  • Coach, counsel and develop personnel.


The ideal candidate will possess a Bachelor’s degree or equivalent experience plus at least 5 years of general management experience in a service industry. Contract or proprietary security services experience is highly desired. In addition, we require the following skills:

  • Proven track record of excellence in customer service and financial management (awards, top rankings, etc.)

  • Superior, world class interpersonal and communication skills as well as solid writing skills

  • Dedication to high quality customer service delivery and integrity through proven client and customer relationships

  • Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials.

  • Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes

  • Willingness to attend professional networking or community events in the evenings

  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.

  • Maintain confidentiality of all information and data.

  • Keep records and prepare accurate and timely feedback / reports as required.

  • Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner.

  • Ability to work in a team-oriented management environment while focused on results.

Key Competencies: Integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others