Allied Universal

Job Information

Allied Universal Security Technology Technician in West Chester, Pennsylvania

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Security Technology Technician Needed

Full Time

Pay Rate: 36.06 Per Hour

West Chester - Dowingtown - Chesterbrook

COVID-19 vaccination is required for this position

The Company will provide accommodations as required by law for disability and religious-based reasons.

Job Summary-

Responsible for the daily field service tickets, Monitors assigned areas to ensure adherence to standards and ensures all work processes are efficient and consistent in their daily application. Analyses requests submitted in the ticketing portal and offers solutions.

Delivers solutions to issues or requests reported via the Security technology Team’s ticketing portal to include assigning permissions to security applications, installing and maintaining security devices and software, auditing system changes and generating reports, and troubleshooting badge printers. Responsible for maintaining the ticketing portal up-to-date and resolving reported issues in a timely manner. The individual is required to engage and manage the security vendor for system issues that cannot be corrected remotely. Coordinates project initiatives that require vendors involvement or completes them independently.

Core Responsibilities-

  • Trouble shoot and fix problems with the physical security software & hardware remotely and out in the field at the assigned Comcast Cable locations.

  • Develop and maintain a system of metrics and reporting to track the effectiveness and throughput of operational requirements and support SLA’s.

  • Responsible for systems associated with physical badge credentials, access management, and access control platforms including deployment, operations, and maintenance.

  • Maintain and obtain system certifications and keeps them current.

  • Modify and change databases to include monitoring groups and configures alerts and instructions for the security operations team.

  • Maintains the video management system by ensuring that camera firmware is up to date, video retention periods are compliant, configuring camera analytics, and creating permission-based views.

  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Skill and Abilities

  • Strong oral and written communication skills, particularly with highly technical engineering teams.

  • Read and understand plans and specifications/blueprints and lay out jobsites.

  • Demonstrate proficiency skills and technical knowledge of the design, programming, and troubleshooting of the following: Badge Access Control Systems (AMAG certification strongly preferred), IP-based video systems, Physical Identity and Access Management (HID SAFE), Symmetry (Complete View), AXIS

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job ID: 2022-694559

Location: United States-Pennsylvania-West Chester

Job Category: Security Technology Services

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